Home / Technical Support: Certificate of Proficiency

Technical Support: Certificate of Proficiency

A one-year certificate can enable students to gain core IT skills leading to CompTIA A+, Network+, and Security+ certification offering employability in PC support, call center help desks, and other entry-level positions.

Moreover, the Technical Support certificate will give students a set of courses to broaden their IT knowledge, skills and abilities and to enhance their “soft skills” area through general education classes (which are transferable).

Advisor / Program Contacts

Full Time Faculty
(360) 475-7370
Full Time Faculty
(360) 475-7371
Full Time Faculty
(360) 475-7379
Full Time Faculty
(360) 475-7588
Full Time Faculty
(360) 475-7376
Full Time Faculty
(360) 475-7357

Program Outcomes

Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge in the following ways:

  1. Communicate the role of IT and its support for the organization.
  2. Demonstrate basic computer skills in areas such as: applications, operating systems, and programming.
  3. Provide basic computer user support within a help desk environment, software/hardware maintenance.
  4. Discuss and support networking technologies such as LAN/WANs and Internet protocols.
  5. Demonstrate employment skills in organizational communication, presentation, and collaboration.
  6. Clarify how to gather and track key sources of information.
  7. Communicate technical information to a variety of audiences in a clear and precise way.
  8. Work effectively on a team following formalized project management methodologies and best practices.
  9. Adapt to new technologies quickly.

Required & Prerequisite Courses