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Automotive Service Center Customer Satisfaction Survey

Your feedback is an important part of the learning process for our student technicians and is vital to program improvement. We expect our Service Center to meet or exceed the professional standards of the automotive service industry, and we want your experience to be a positive one. Thank you for taking the time to evaluate our facility and our performance.

Check either "Yes" or "No" in response to the following questions and feel free to add any additional comments or observations in the text box below.
Date of your service/repair work (optional):
  1. Was your service request or concern addressed to your satisfaction?
  2. Was the original estimate and explanation of your charges clear?
  3. Was any revision to the estimate of charges clear and accurate?
  4. Was your vehicle ready when you expected it?
  5. Was your vehicle given back to you in an acceptable condition?
  6. Were the work performed and any additional recommendations explained in a clear and professional manner?
  7. Are you satisfied with the value of the work performed?
  8. Are you satisfied with the quality of the work performed?
  9. Are you satisfied with the overall professionalism of the service you received?
  10. Would you use and/or recommend our facility again?
In the space below please describe what you liked best about your service experience.  Also, please explain any "no" answers.

If you would like more information about our program and services, or if you would like to be contacted by program staff, please give us your name and how we may reach you. Thank you.
Name:
Address:
Phone and/or email: