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COMPLAINT RESOLUTION CONTACTS BY STATE



In compliance with the the Higher Education Opportunities Act of 2008, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is information on Olympic College's accrediting agency, followed by a state-by-state list the agencies in each state responsible for complaints regarding out-of-state distance education programs. 

Olympic College Accreditation

Complaint Resolution Contacts by State

Alabama

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
334-242-1998 (link not found for complaint process)

Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, Alaska 99811-0505
907-465-6741

Arizona

Arizona State Board for Private Postsecondary Education
1400 West Washington, Room 260
Phoenix, Arizona 85007

Arkansas

Arkansas Department of Education
114 East Capitol Ave
Little Rock, AR 72201
501-371-2000

California

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
916-431-6959

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
303-866-2723

Connecticut

Board of Regents for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
860-947-1800

Delaware

Delaware Department of Education
401 Federal Street
Dover, Delaware 19901
302-735-4000 (link not found for complaint process)

District of
Columbia

Education Licensure Commission
941 North Capitol Street, NE
Washington, DC 20002
202-727-6436

Florida

Commission for Independent Education
325 W. Gaines St, Suite 1414
Tallahassee, Florida 32399-0400
850-245-3200

Georgia

Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia 30084-5305
770-414-3300

Hawaii

Hawaii Office of Consumer Protection
235 South Beretania Street, Suite 801
Honolulu, Hawaii 96813
808-586-2630

Idaho

Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720-0037
208-334-2270 (link not found for complaint process)
Note:  Complaints about institutions with no physical presence in the state of Idaho
should/will be referred to the state authority in the state where the institution is based.

Illinois

Illinois Board of Higher Education
431 East Adams, Second Floor
Springfield, IL 62701-1418
217-557-7359 (this link requests complaints be directed back to the institution)
Note: Institutional Complaint Hotline: (217) 557-7359. The Board receives general information email at info@ibhe.org. Students seeking to register a complaint about an institution are required to submit the complaint in writing. 

Indiana

Indiana Commission on Proprietary Education
302 West Washington Street, Room E201
Indianapolis, IN 46204
1-800-227-5695

Iowa

Iowa College Student Aid Commission
603 E. 12th Street, FL 5th
Des Moines, IA 50319
1-877-272-4456

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
785-296-3421

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort KY 40601
502-573-1555

Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
225-342-4253
Note:  Complaints must be submitted to the Office of the Attorney General, Consumer Protection Section.  Instructions and other information can be found at this website: http://www.ag.state.la.us/article.aspx?articleID=36&catID=15

Maine

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, Maine 04333
207-624-6600 (link not found for complaint process)

Maryland

Maryland Higher Education Commission
839 Bestgate Rd, Suite 400
Annapolis, MD 21401-3013
1-800-974-0203

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
617-994-6950

Michigan

Michigan Department of Energy, Labor and Economic Growth
201 N. Washington Square, 2nd Floor
Lansing, MI 48913
517-335-5858

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
1-800-657-3866

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
601-432-6372

Missouri

Missouri Department of Higher Education
205 Jefferson Street, P.O. Box 1469
Jefferson City, MO 65102-1469
1-800-473-6757 Email for additional information: info@dhe.mo.gov

Montana

Montana University System, Montana Board of Regents
2500 Broadway Street, PO Box 203201
Helena, MT 59620-3201
406-444-6570

Nebraska

Nebraska's Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln NE 68509-5005
402-471-2847
Note: Complaints from Nebraska students enrolled in an out-of-state institution should be directed to the home state of the institution or to the Nebraska Attorney General’s Consumer Protection Division (http://www.ago.ne.gov/complaint).

Nevada

Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, Nevada 89120
702-486-7330

New Hampshire

New Hampshire Postsecondary Education Commission
3 Barrell Court, Suite 300
Concord, NH 03301
603-271-2555
Note: Complaints about institutions with no physical presence in the state of New Hampshire
should/will be referred to the state authority in the state where the institution is based. 

New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
609-292-4310 (link not found for complaint process)

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
505-476-8400

New York

Office of College and University Evaluation
5 North Mezzanine
Albany, NY 12234
518-474-2593
Note: Complaints about institutions with no physical presence in the state of New York
should/will be referred to the state authority in the state where the institution is based. 

North Carolina

North Carolina Post-Secondary Education Complaints
University of North Carolina General Administration
910 Raleigh Rd
Chapel Hill, NC 27515-2688
919-962-4621
E-mail:  studentcomplaint@northcarolina.edu
Note: If a complaint cannot be resolved after exhausting the institution’s grievance procedure, the individual may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27514, telephone(919) 962-4558, studentcomplaint@northcarolina.edu. The individual may contact UNC General Administration for further details. 

North Dakota

North Dakota State Board for Career and Technical Education
600 East Boulevard Avenue, Dept. 270
Bismarck, ND 58505-0610
701-328-3180 (link not found for complaint process)
Note: Complaints about institutions with no physical presence in the state of North Dakota
should/will be referred to the state authority in the state where the institution is based. 
 

Ohio

Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414
614-466-6000 (link not found for complaint process)
Note:  The agency does receive student complaints. Students are encouraged to try to
resolve their issue through their institution’s formal grievance procedures. If the
student’s issue is not resolved through this process, the agency may then contact
the institution on the student’s behalf and request that institution work with the
student to resolve the issue. If the grievance involves an issue that violates the
agency’s standards for authorization, the agency would contact the institution to
determine the severity of the issue and what agency action would be taken.

Oklahoma

State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
405-225-9100

Oregon

Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
541-687-7478 (located under dispute resolution)

Pennsylvania

Office of Postsecondary and Higher Education
333 Market Street, 12th floor
Harrisburg, PA 17126-0333
717-783-6788

Rhode Island

Rhode Island Board of Governors for Higher Education
80 Washington Street, Shepard Bldg. Suite 524
Providence, RI 02903
401-456-6000

South Carolina

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
803-737-2260

South Dakota

Complaints should be submitted in writing to:

Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501
Phone:  (605) 773-3215
E-mail:  atghelp@state.sd.us

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
615-741-3605

Texas

Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512-427-6528

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
1-800-721-7233

Vermont

State of Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
802-828-3135 (link not found for complaint process)

Virginia

State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804-225-2600

Washington

Washington Higher Education Coordinating Board
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504-3430
360-753-7800

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E, Suite 700
Charleston, WV 25301-2800
304-558-2101

Wisconsin

Wisconsin Education Approval Board
30 W. Mifflin St., 9th Floor, P.O. Box 8696
Madison, WI 53708-8696
608-267-7733

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
307-777-7690 (link not found for complaint process)
Note:  If the complaint involves an issue relative to authorization, the Wyoming
Department of Education contacts the institution to ensure that the institution is
compliant with Wyoming State law. For complaints not related to authorization,
the complainant is encouraged to try to resolve the issue through their
institution’s formal grievance procedures. Depending on the nature of the
complaint, the complainant may also be referred to the Consumer Protection
Division of the Wyoming Attorney General’s Office.