Technical Support

Certificate of Recognition

A one to two quarter certificate can enable students to gain basic IT skills complementing employable skills in PC installation, computer help desks, and other entry-level positions. This certificate will also serve as the core for our 1 year certificate program which is the basis of all other CIS programs at OC.

Additionally, if a student has to withdraw after their second quarter, they will have a certificate to assist them with employment options. Many employers may assist students, who get a job after their certificate, with completing an ATA at OC through their company's training programs.

Moreover, this Technical Support certificate will give students, who may currently work in industry or have only an industry certification (such as an MSCE or Cisco certification), a set of courses to broaden their IT knowledge base and enhance their “soft skills”.

Not all courses listed are offered every quarter. Please see an appropriate faculty advisor or Division Dean for course sequence and schedule details. A faculty advisor must approve the program for degree/certificate completion.

Program Outcomes

Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge in the following ways:

1.   Communicate the role of IT and its support for the organization.

2.   Demonstrate basic computer skills in areas such as: Applications, operating systems, and programming.

3.   Demonstrate employment skills in organizational communication, presentation, and collaboration.

4.   Clarify how to gather and track key sources of information.

5.   Learning new technical skills quickly and willingly take on new challenges.

ADVISOR            OFFICE               PHONE

Bergman, Don         Technical 205           360-475-7377

Bilodeau, Pam        Technical 214           360-475-7371

Hanson, Dondi        Technical 211           360-475-7376

Westlund, Mark       Technical 203           360-475-7357

REQUIRED COURSES                               CREDITS 

CMPTR   110   Information Systems Concepts_________________ 5 

CMPTR   122   Applications for IT Professionals____________ 4 

CMPTR   172   PC Hardware Basics___________________________ 5 

CMPTR   185   IT User Support Fundamentals_________________ 4 

TOTAL CREDITS REQUIRED ____________________________ 18

* See course description for prerequisite.

Source: 2007-2008 Olympic College Catalog