Technical Support
Certificate of Proficiency
A one-year certificate can enable students to gain core IT skills leading to CompTIA A+ and Network+ certification offering employability in PC support, call center help desks, and other entry-level positions.
Moreover, the Technical Support certificate will give students a set of courses to broaden their IT knowledge, skills and abilities and to enhance their “soft skills” area through general education classes (which are transferable).
Program Outcomes
Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge in the following ways:
- Communicate the role of IT and its support for the organization.
- Demonstrate basic computer skills in areas such as: applications, operating systems, and programming.
- Provide basic computer user support within a help desk environment, software/hardware maintenance.
- Discuss and support networking technologies such as LAN/WANs and Internet protocols.
- Demonstrate employment skills in organizational communication, presentation, and collaboration.
- Clarify how to gather and track key sources of information.
- Communicate technical information to a variety of audiences in a clear and precise way.
- Work effectively on a team following formalized project management methodologies and best practices.
- Adapt to new technologies quickly.
| Required Courses |
Credits |
| CIS |
110 |
Information Systems Concepts* |
5 |
| CIS |
111 |
Introduction to Operating Systems* |
4 |
| CIS |
123 |
Systems Architecture and Logic* |
5 |
| CIS |
141 |
Programming Concepts |
5 |
| CIS |
150 |
Survey of Computing |
4 |
| CIS |
154 |
Access for Professionals* |
4 |
| CIS |
170 |
IT User Support Fundamentals |
4 |
| CIS |
176 |
PC Technical Support Essentials* |
3 |
| CIS |
182 |
Networking Concepts |
5 |
| CIS |
190 |
Information System Project Management |
4 |
| CIS |
205 |
Introduction to XML* |
2 |
Choose one of the following two courses: |
|
| CIS |
212 |
Windows for Professionals |
3 |
|
| CIS |
213 |
Mac OS X for Professionals |
3 |
3 |
| |
|
| CIS |
236 |
Information System Security I* |
4 |
| CIS |
276 |
PC Technical Support Practical Skills* |
3 |
| ENGL& |
101 |
English Composition I* |
5 |
| Total Credits Required |
60 |
*See course description for prerequisite.
Source: 2013-2014 Olympic College Catalog
