Technical Support

Certificate of Proficiency

A one-year certificate can enable students to gain core IT skills leading to CompTIA A+ and Network+ certification offering employability in PC support, call center help desks, and other entry-level positions.

Moreover, the Technical Support certificate will give students a set of courses to broaden their IT knowledge, skills and abilities and to enhance their “soft skills” area through general education classes (which are transferable).

Program Outcomes

Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge in the following ways:
  1. Communicate the role of IT and its support for the organization.
  2. Demonstrate basic computer skills in areas such as: applications, operating systems, and programming.
  3. Provide basic computer user support within a help desk environment, software/hardware maintenance.
  4. Discuss and support networking technologies such as LAN/WANs and Internet protocols.
  5. Demonstrate employment skills in organizational communication, presentation, and collaboration.
  6. Clarify how to gather and track key sources of information.
  7. Communicate technical information to a variety of audiences in a clear and precise way.
  8. Work effectively on a team following formalized project management methodologies and best practices.
  9. Adapt to new technologies quickly.

Advisor Office Phone
Becker, Richard Technical 202 360.475.7370
Bilodeau, Pam Technical 205 360.475.7371
Blackwell, Kevin Technical 215 360.475.7379
Hanson, Dondi Technical 211 360.475.7376
Westlund, Mark Technical 203 360.475.7357

Required Courses Credits
CIS 110 Information Systems Concepts* 5
CIS 111 Introduction to Operating Systems* 4
CIS 123 Systems Architecture and Logic* 5
CIS 141 Programming Concepts 5
CIS 150 Survey of Computing 4
CIS 154 Access for Professionals* 4
CIS 170 IT User Support Fundamentals 4
CIS 176 PC Technical Support Essentials* 3
CIS 182 Networking Concepts 5
CIS 190 Information System Project Management 4
CIS 205 Introduction to XML* 2

Choose one of the following two courses:
CIS 212 Windows for Professionals 3  
CIS 213 Mac OS X for Professionals 3 3
CIS 236 Information System Security I* 4
CIS 276 PC Technical Support Practical Skills* 3
ENGL& 101 English Composition I* 5
Total Credits Required 60

*See course description for prerequisite.

Source: 2014-2015 Olympic College Catalog