General Office Support

Certificate of Proficiency

The following one-year program is available to students desiring job readiness training or refresher courses in basic office skills. Entry-level employment as a receptionist, general office assistant, call center representative, or retail representative is possible with this flexible certificate program.

Program Outcomes

Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge in the following ways:
  1. Effectively use a variety of computer software to accomplish office tasks.
  2. Apply math concepts to typical business situations.
  3. Effectively communicate orally and in writing in the context of common business practices.
  4. Design, maintain, and evaluate office systems (paper flow, mail procedures, records management).
  5. Work as a team member in an office environment to accomplish the goals of the organization.
  6. Define, explain, correctly spell, and effectively use business terminology.


Advisor Office Phone
Bermea, Nancy Business 213 360.475.7838
Hudson, Tia Business 114 360.475.7384
Salas, Joanne Business 109 360.475.7372

Course List

Required Courses Credits

Choose one of the following (40 NWAM keyboarding requirement):
BSTEC 110 Beginning Keyboarding 3  
BSTEC 111 Intermediate Keyboarding* 3  
BSTEC 112 Advanced Keyboarding* 3 3
BSTEC 123 MS Word Specialist*   4
BSTEC 124 MS Excel Specialist*   4
BSTEC 130 Practical Accounting   5
BSTEC 155 Customer Service Information Age   2
BSTEC 160 General Office Procedures*   4
BSTEC 255 Records and Database Management*   5
BSTEC 257 Advanced Office Applications*   4
Choose one of the following two courses:
BSTEC 150 Business English* 5  
ENGL& 101 English Composition I* 5 5
CIS 112 Introduction to Windows   1
CIS 150 Survey of Computing   4
Choose one of the following three courses:
CMST& 210 Interpersonal Communication* 5  
CMST& 220 Public Speaking 5  
CMST 242 Career Communications 5 5
OLRM 220 Human Relations in the Workplace   3
Total Credits Required 49

*See course description for prerequisite.

Source: 2014-2015 Olympic College Catalog