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Business Technology

Certificates of Recognition


Advisor Office Phone
Bermea, Nancy Business 213 360.475.7838
Hudson, Tia Business 114 360.475.7384
Salas, Joanne Business 109 360.475.7372


Customer Service Specialist

This program prepares participants to provide quality customer service by equipping them with the necessary human relations and technological skills to succeed in the modern service industry.

Program Outcomes

Upon completion of this program, successful students will have demonstrated the ability to apply their skills and knowledge in the following ways:
  1. Using effective verbal, listening, and written communication skills in all work-related activities.
  2. Using professional interpersonal skills to provide service to clients, customers, and co-workers.
  3. Applying conflict resolution skills to prevent or resolve a work-related issue or conflict.
  4. Applying problem solving techniques to meet the customers’ needs in a timely, efficient, and professional manner.
  5. Adding value to the work environment and team by applying a service attitude.
  6. Promoting tolerance and the equal treatment of all customers and co-workers through an understanding of diversity.
  7. Using professional telephone and e-mail etiquette in all telephone and electronic communication.
  8. Selecting and applying appropriate technology to meet the customers’ needs.
  9. Being informed and proactive concerning current developments and new technology that affect the workplace.
  10. Using networking skills and a professional attitude to gain meaningful work experiences and employment advancement.
Required Courses Credits

Choose one of the following (40 NWAM keyboarding requirement):
 
BSTEC 110 Beginning Keyboarding 3  
BSTEC 111 Intermediate Keyboarding* 3  
BSTEC 112 Advanced Keyboarding* 3 3
   
BSTEC 114 MS Outlook   1
BSTEC 115 Electronic Communication   2
BSTEC 155 Customer Service Information Age   2
BSTEC 160 General Office Procedures*   4
CIS 150 Survey of Computing   4
Total Credits Required 16

*See course description for prerequisite.

Source: 2014-2015 Olympic College Catalog